FAQ
Engagement Rings
Do you offer natural and lab-grown diamonds?
Yes! We offer both natural and lab-grown diamonds, along with a carefully curated selection of colored gemstones. We'll help you choose the option that best fits your style and budget.
Can I customize an engagement ring?
Absolutely. Whether you want to modify one of our existing designs or create something completely one-of-a-kind, we'll guide you through every step of the process.
Do I need an appointment?
Appointments are recommended for engagement ring consultations so we can provide you with dedicated one-on-one time, but walk-ins are always welcome when available.
Custom Jewelry
How does the custom design process work?
We'll start with a consultation to discuss your ideas, budget, and timeline. From there, we'll create a design, select stones and materials, and bring your vision to life.
Can you redesign heirloom jewelry?
Yes! We love transforming inherited or sentimental pieces into something you'll wear and cherish every day while preserving their meaning.
How long does a custom piece take?
Most custom projects take approximately 4–8 weeks, depending on the complexity of the design and stone availability.
General Questions
Do you offer jewelry repairs?
Yes. We offer a variety of repair services, including ring sizing, chain repairs, stone replacement, prong work, polishing, and more.
Do you offer financing?
Yes! We offer financing options to help make your purchase more convenient. Contact us for current financing details.
How do I determine my ring size?
If you're unsure of your size, we're happy to measure your finger in-store. If ordering online, we recommend having your finger professionally sized for the most accurate fit.
Can I order online and pick up in-store?
Yes. Simply select local pickup at checkout (when available), and we'll notify you as soon as your order is ready.
Do your pieces come with a warranty?
Our jewelry is crafted to last. Warranty coverage varies by item and service, and we'll be happy to explain the details for your purchase.
Can I request something that isn't listed on your website?
Absolutely! If you're looking for a specific designer, gemstone, style, or have a unique idea, let us know. We'd love to help.
What is your return policy?
We want you to love your purchase. Regular-priced items may be returned or exchanged within 14 days of purchase, as long as they are in their original, unworn condition and accompanied by proof of purchase. Please note that all sale items are final sale and cannot be returned or exchanged.
Still have questions?
We'd love to help. Fill out the inquiry form above, give us a call, or stop by the store—we're here to make your jewelry experience as enjoyable and personal as possible.
